Live Chat

Live chat that turns visitors into customers

An embeddable chat widget for your website with AI auto-responses grounded in your knowledge base, team routing, canned replies and proactive messages — and every conversation linked to the visitor's CRM record.

Add live chat free

Why teams choose Medivot

A widget that matches your brand

Set colours, logo, title, welcome and offline messages, launcher position and business hours. Turn on file sharing, emoji and satisfaction ratings.

AI auto-responses

Answer common questions instantly with replies grounded in your knowledge base articles, and hand over to a person whenever a human touch is needed.

Departments and routing

Route conversations to the right team — sales, support, billing — so customers reach someone who can actually help.

Canned responses

Reply in seconds with saved answers your whole team shares, including your webinar registration link.

Proactive triggers

Start the conversation with targeted messages based on conditions and timing, instead of waiting for visitors to speak first.

CRM context in every chat

See whether a visitor is an existing contact and their history — emails, bookings, deals and survey responses — while you chat.

Never lose an enquiry after hours

Outside business hours the widget collects offline messages, and a pre-chat form can capture name and email before the conversation starts. Missed chats are detected so your team can follow up, and conversations stay attached to the contact in your CRM.

Frequently asked questions

How do I add Medivot live chat to my website?

Create a chat widget, customise its look and messages, and paste the embed snippet into your website. You can restrict the widget to the domains you choose.

Can the chat answer questions automatically?

Yes. AI auto-responses use your knowledge base articles to answer common questions, and your team can take over at any time.

What happens when no one is online?

The widget shows your offline message and collects the visitor's details and question, so you can reply later. Missed chats are flagged for follow-up.

Are chats connected to my CRM?

Yes. Conversations are linked to the visitor's contact record, so your team sees previous conversations, emails, bookings and deals while chatting.